Privacy Policy

Al-Noor Institute ("we", "us", or "our") is a UK-based online Islamic education provider. We deliver live online classes in Quran & Tajweed, Arabic, Islamic Studies, Seerah, and Hifz Support.

For privacy questions, contact us at info@alnoorinstitute.co.uk or 0800 123 4567 (Mon–Fri, 9am–5pm UK time).

We may collect the following information when you use our website or services:

• Enrolment details:full name, email address, phone number, course preferences, preferred class times, teacher preference, and (where you enrol a child) the student's name and age.
• Chat messages: messages you send through our website chatbot, which may include personal details you choose to share.
• Contact enquiries: information you provide by email or phone.
• Technical data: basic device and browser information, IP address, and pages visited, collected automatically to keep the site secure and working properly.
• Advertising & analytics data: if you arrived via Google Ads or similar campaigns, cookies and similar technologies may record how you interact with our ads and website (see section 6).

We use personal information to:

• Process enrolments, arrange classes, and communicate about your course
• Respond to enquiries and provide customer support
• Operate and improve our website chatbot and learning experience
• Send service-related messages (confirmations, schedule updates, reminders)
• Measure and improve advertising performance (including Google Ads)
• Meet legal and safeguarding obligations

We do not sell your personal information. We do not share student class recordings — classes are not recorded, to protect the privacy of everyone in the session.

Where UK data protection law applies, we process personal data on these bases:

• Contract: to enrol you and deliver the course you requested
• Legitimate interests: to operate, secure, and improve our website and services
• Consent: where required for non-essential cookies or marketing communications (you can withdraw at any time)
• Legal obligation: where we must keep or disclose information to comply with the law

We offer courses for children aged 5 and above. Parents or guardians must enrol children and must be present for children under 10 during classes. We collect a child's name and age only as needed to provide the service, and we treat that information with extra care.

Our website may use cookies and similar technologies. Essential cookies help the site function. If we run Google Ads or analytics, Google and similar partners may use cookies to:

• Show relevant ads and measure whether ads lead to visits or enrolments
• Understand how visitors use our pages so we can improve them

You can control cookies through your browser settings. Google also provides tools to manage ad personalisation at adssettings.google.com. For more on how Google uses data, see Google's Privacy Policy.

We may share information with:

• Teachers and staff, only as needed to deliver your course
• Service providers who host our website, store data, process payments, or send emails — under agreements that require them to protect your information
• Advertising partners such as Google, when you interact with our ads or site
• Authorities, if required by law or to protect someone's safety

We keep enrolment and contact records for as long as needed to provide the service and meet legal, accounting, or safeguarding requirements. Chat transcripts may be retained for quality and support purposes and then deleted or anonymised when no longer needed.

Under UK data protection law, you may have the right to:

• Access the personal data we hold about you
• Ask us to correct inaccurate information
• Ask us to delete your data in certain circumstances
• Object to or restrict certain processing
• Withdraw consent where processing is based on consent
• Complain to the Information Commissioner's Office (ICO)

To exercise these rights, email info@alnoorinstitute.co.uk. We will respond within a reasonable time.

We take reasonable technical and organisational steps to protect personal information. No online service is completely secure; please use a strong password where accounts apply and do not share login details.

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page will change when we do. Continued use of the site after changes means you accept the updated policy.

Al-Noor Institute
Email: info@alnoorinstitute.co.uk
Phone: 0800 123 4567 (Mon–Fri, 9am–5pm UK time)
Website: www.alnoorinstitute.co.uk

See also our Terms & Conditions.